The HyperRoll standard service level grants to our customers unlimited service requests and software updates as well as access to our online knowledge base and support portal. While the standard support level provides you with all the coverage needed to ensure continued enjoyment of our products, our Extended Support goes further in helping you overcome implementation and design challenges by providing on demand tutorials and access to highly skilled resources.
HyperRoll Extended Support will provide you with the following services:
- Up to 3 days of on-site technical review by HyperRoll Professional Services
- Proactive support - 24/7 remote monitoring by HyperRoll Customer Service
- Assistance in solving implementation and design challenges
- Custom code samples for specific implementation questions
- Unlimited access to recorded product tutorial
- Free package of Professional Services utilities and best practices
- Installation and upgrade assistance
- 20% discount on Education Services
The Extended Support program is an add-on to the standard support program and it is based on a fix fee annual subscription per application. The table below will summarize the difference between the two programs.
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Program Features |
Standard |
Extended |
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Unlimited Service Requests |
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Annual Software Updates |
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Annual Access to the Support Portal |
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Toll Free Number |
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Self Service Knowledge Base |
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Annual 3 days On-Site professional review |
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24/7 Proactive Support monitoring |
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Implementation and Design Assistance and Custom Code Samples |
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Free Professional Service Utilities and Best Practices |
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Installation and Upgrade Assistance |
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Unlimited Access to Prerecorded Tutorials |
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20% discount on Education Services |
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